Frequently asked questions

It’s a website where you produce audio spots yourself, those voiced ads with background music, in a few minutes and without a studio.

You say what you want to advertise, the AI writes the script (or you paste your own), you pick a voice, add music and effects, and download a file finished for wherever it will play.

No. SpotFacil handles the music level under the voice, the finishing and the file format. If you want to fine-tune details, like an effect on a word or an ambience track, the mixing screen has undo and redo so you can experiment freely.

No. Everything works in the browser, on a computer or a phone.

1. Create your account: your first spot is free, with any voice, premium included. 2. Describe the product, offer, audience, tone and length, or paste a ready-made text. 3. Pick an AI voice or upload your own recording. 4. Choose the music, adjust the mix and the destination. 5. Download the file.

Usually a few minutes from brief to download. The voice and the mix are generated right away; what takes the most time is choosing between the options.

Stores, service providers, events, churches, schools, agencies and anyone who needs to advertise with audio: on the radio, on social media, on sound trucks, at the store entrance or on WhatsApp.

You enter the product or service, the offer, the audience, the tone (upbeat, serious, down-to-earth, elegant...) and the length of the spot. The AI, powered by Claude from Anthropic, writes a script sized for that length.

You can edit the text as much as you like before generating the voice.

Yes. Just paste it. In that case there is no AI script cost; you only pay for the narrated characters.

A fixed number of credits per script, shown on screen before you confirm. If you don’t like the result, you can edit the text by hand at no extra cost.

Yes, always. The script is a suggestion. Check prices, dates, address and offer conditions before generating the voice: what goes on air is the advertiser’s responsibility.

Yes. You may not produce scams, illegal content, hate speech, sexually explicit content, election advertising outside legal rules, or ads that mislead consumers. Impersonating a real person, such as politicians, artists or public officials, is also not allowed.

The text goes through an automatic review before the voice is generated, and text that breaks these rules may be blocked.

The AI voices are from ElevenLabs, organized by language. You pick the one that fits the tone of your ad.

Yes. Upload your recording and SpotFacil takes care of the rest: music, ducking and finishing.

The recording is transcribed by ElevenLabs so the music and effects stay in sync with what is said. This transcription is charged per second of audio.

No. We don’t offer cloning of third-party voices, and using the service to imitate someone’s voice without authorization or to impersonate a real person is prohibited.

Yes, as long as you have the right to use that recording in the ad. By uploading it, you declare that you have that permission.

The site is available in Portuguese, English and Spanish, and there are AI voices for each of these languages. The list of available voices appears when you choose.

Yes. The music and effects in the library are licensed for commercial use in ads. You can air your spot on the radio, on social media, on sound trucks, in stores or wherever you need.

You can use the spots you produced on SpotFacil commercially, including those with AI voices and library music, in ads for your business or your clients.

The text and the recording you uploaded remain yours.

No. Library music and effects are licensed for use within spots made here. Reselling or distributing them on their own, or redistributing the library, is not allowed.

Yes. Upload the track and it goes into the mix like any other. By uploading it, you declare that you have the right to use that music in the ad, since commercial songs by artists usually require permission.

You can place an effect on a specific word, like the store name or the price, and layer extra ambience tracks on top of the main music.

It automatically lowers the music while the voice is speaking and brings it back up during pauses. That keeps the message clear without any manual adjustment.

Each place calls for a different finish. For social media and WhatsApp, the audio is ready to hear on a phone. For FM radio, with the loudness and presence stations expect. For TV, following the EBU R128 loudness standard. For sound trucks and store entrances, with more presence to stand out over street noise.

You choose the destination when you download.

Yes. The sound truck finish brings the voice forward so it can be understood on the street, even with background music.

The FM radio finish and WAV download (on the Pro and Agency plans) meet what stations usually ask for. Still, it’s worth confirming the required length and format with the station.

MP3 on all plans. WAV, the uncompressed format preferred by radio stations and production houses, on the Pro and Agency plans.

No. You can adjust the mix, swap the music, try destinations and download as many times as you like. Credits are used for narrating the text and when the AI writes the script.

1 credit equals 1 character narrated by the AI voice. A 30-second spot usually has a few hundred characters.

Having the AI write a script costs a fixed number of credits. Transcribing your own recording is charged per second. Mixing and downloading are free.

There are three monthly plans with credits included: Start, Pro and Agency. There are also one-off credit packs for occasional use. Prices and what each one includes are on the pricing page.

Plan credits are valid during the month of the billing cycle and do not roll over. Credits from one-off packs do not expire.

If the voice or script isn’t generated because of a technical problem, the credits automatically go back to your account.

Credit card, processed by Stripe, and Pix or boleto (Brazilian payment methods), processed by Banco Inter.

Yes, at any time. Cancellation takes effect at the end of the cycle already paid, and until then you can keep using that month’s credits.

Credits already used are not refunded. If you purchased online as a consumer in Brazil, you can withdraw within 7 days under the Consumer Protection Code; in that case, the credits already consumed may be deducted, within the limits of the law. Consumers in other countries keep the rights granted by their local law, where applicable. Just ask by email.

Yes. When you create your account you get 1 complete spot: the voice-over is free, no credits used, with any voice (premium included), no watermark and ready to use. The script is not bound by the plan limit, only by the platform’s technical maximum of 5,000 characters per voice-over, the same for everyone. To choose the voice and the script, you also get 5 voice previews and 3 AI-written scripts. If the generation fails, it doesn’t count: just try again. Mixing, changing the track and downloading versions stay unlimited.

No. The free spot comes with sign-up, no card needed. You only choose a payment method when you decide to subscribe to a plan or buy a pack.

We don’t offer time-based trials. What you get is the free spot, so you can hear the result in practice before choosing a plan or pack.

No. The free spot is limited to one per person. Repeat accounts created to get the benefit again may lose it and be canceled. After the free spot, to generate another voice-over, choose a plan or a credit pack.

No. Texts, recordings and audio files are kept in private storage, accessible only through your account. We don’t publish your productions.

Only with the suppliers needed for the service to work: ElevenLabs (voice and transcription), Anthropic (scripts), Stripe and Banco Inter (payments) and Amazon Web Services (email).

AI providers receive only what they need to produce the result, such as the text to narrate or the script brief. Some are located in the United States. We don’t sell personal data.

As a Brazilian company, we follow the LGPD (Brazil’s General Data Protection Law), and users in other countries also keep the rights granted by their local law, where applicable. We process only the data needed for your account, billing and spot production. You can request access, correction, portability or deletion of your data by email. Details are in the privacy policy.

Yes. Ask by email. We delete your data and files, keeping only the tax and financial records for the period required by law.

By the email or WhatsApp listed on the site.

Monday to Friday, 9 a.m. to 5 p.m. (Brasília time). Messages sent outside these hours are answered on the next business day.

Tell us your account email, the spot’s name and what happened. A screenshot helps too. That way we can solve it faster.

SpotFacil was built for you to produce on your own, in minutes. If you get stuck at any step, support will guide you.